Need Help With Video Options?

We're constantly working to improve the playback experience on the streaming video messages.  If you are experiencing problems, here are a few things that you can try.

  • Video freezes or is too small?

Internet Streaming Video is very dependant on the speed that you can connect to the internet with. Irrespective of who your Internet Service Provider  (or "ISP") is or whether your have dial-up, DSL, cable or perhaps an "aircard" for your laptop - sometimes the internet speeds we should be getting from our service provider are neither accurate nor consistent.

Also, your Windows Media Player is normally set to automatically "test" and adjust the speed it reads the video at. The problem arises when this process is at a sort of crossover point - where it could go either way. Your media player may choose to connect too fast and your video will freeze a lot or look green etc. - or - it chooses too slow and your video looks smaller/poorer quality than you know you could be getting.

To solve this, first, check your actual speed by going to this website: http://www.speakeasy.net/speedtest (there, click on the Los Angeles, CA server link). After the test it will give you your download and upload speeds like this:

Last Result:
Download Speed: 6669 kbps (833.6 KB/sec transfer rate)
Upload Speed: 918 kbps (114.8 KB/sec transfer rate)

Then once you know what your actual DOWNLOAD speed per second is (mine shown above here is 833 kbps),  you can "force" your Media Player to try playing either our highest-quality stream or a lower quality stream to stop the freezing.  In most cases, this will fix the problem.  If not, simply return your settings to automatic detection. Let us know... Click Here

To force your Media Player to play the different quality stream, you need to maximize the Media Player Window, then go to "Tools" on the menu and there select "Options..."

The Options window will appear (see below).  Click the Performance tab and change your settings under the "Choose your connection speed" option. If you have a dial-up modem, experiment around  28.8 kbps, 33.6 kbps or 56 kbps. If you have DSL or an aircard and it's freezing a lot, try the 128 kbps. (each time your change a setting: save your settings by pressing "OK", close your Media Player and restart the stream by clicking the link in the webpage again).

If it still freezes, try a slower setting. Or, if you test and your internet speed is really fast (like mine at 833 kbps), you can try a faster setting like 256 kbps or 384 kbps (like in the picture below) to try get better quality video & audio. (the highest bitrate we stream at is 273 kbps)

If your video stream starts freezing, try a slower setting. Remember each time you change a setting: save your settings by pressing "OK", close your Media Player and restart the stream by clicking the link in the webpage again.

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If this doesn't help you, select the "Detect connection speed" option and "OK". Close the Media Player.  Please let us know... Click Here